Documentation Writing Specialist
Company Name:
Granite State Management & Resources
id=tms_job_130>Documentation Writing Specialist
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Job Code :130
Division :Borrower & Loan Services
Location :Concord NH US
# of Openings :1
%25%20of Travel Required :None
Job Type :Full Time
Career Level :Experienced (Non-Manager)
Education :High School or equivalent
Job Description :
- if gte mso 9 > endif ->
DOCUMENTATION WRITING SPECIALIST
COMPANY OVERVIEW
The NHHEAF Network Organizations are comprised of three active 501(c)(3) nonprofit agencies - New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO) which provide outstanding college access programs for New Hampshire students, families and schools. GSM&R, through NHHELCO, was awarded a contract for the servicing of federal student loans owned by the U.S. Department of Education in April 2012. The contract leverages GSM&R''s operating infrastructure and its unwavering commitment to support borrowers toward successful student loan repayment.
JOB FUNCTION
Review, analyze and document business procedures.Maintain documentation in accordance with regulations, requirement changes, business practice updates and audit controls.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Identify, modify, add, or archive documents as a result of regulatory updates, government change requests, business practice changes, etc.
Prepare Procedural Change Memo documentation and update business unit processes and supporting documentation as needed based on updates from various sources.
Maintain audit control references within the business procedures.
Communicate availability of updated documentation materials to department staff.
Develop and maintain scripts to be used by Call Center Representatives.
Monitor, review and coordinate all department resources tools to ensure that all contents are accurate and current.
Coordinate documentation for all new clients as directed.
When appropriate, participate in the review of new loan types and business opportunities to ensure that all documentation is accurate and available.
Maintain a thorough knowledge of products and services related to all loan programs serviced by the company.
REQUISITE SKILLS & ABILITIES:
High school diploma or equivalent required, Associate's degree in Business, English or Communications preferred and 1 to 3 years relevant experience in the areas of documentation management, loan processing, business writing or communications utilizing on-line and web-based tools.
- if gte mso 9 >800x600 endif ->
oAbility to apply learned business skills such as business English and general office procedures.
o Ability to apply visual, comprehension, strong interpersonal, effective listening, problem solving, prioritizing, organizational, analytical, multi-tasking and customer/employee relations skills in the performance of all essential job functions.
o Ability to pay close attention to detail and follow verbal and written instructions.
o Ability to communicate effectively, both verbally and in writing, with or without the use of interpretive devices.
o Ability to use general office equipment such as computer, phone, fax, copier, calculator, etc., with or without reasonable accommodation.
o Ability to sit or stand for long periods of time in order to perform essential job functions.
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONEMicrosoftInternetExplorer4 endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
BENEFITS
Harvard Pilgrim Health Care -Medical (80%25%20company paid), Delta Dental (100%25%20company paid), Delta Vision (80%25%20company paid), Life/LTD/AD&D (100%25%20company paid), Fidelity 403(b) (100%25%20company match up to 3%25%20and Non-elective Discretionary Employer contribution after 2 years), Tuition Reimbursement, 11 paid Holidays/Floating holidays, Earned Time Off (ETO)
EQUAL OPPORTUNITY EMPLOYER
Granite State Management & Resources (GSM&R) is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Employment Opportunity is The Law Poster - Click
GSM&R participates in E-Verify
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONE endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
To submit your resume for this job, select how you heard about the job and then click the Submit Your Resume button below.
How did you hear about this job? -Company Job ExchangeNew Hampshire Employment SecurityEmployee ReferralFriend/Word of MouthCustomerFacebookTwitterLinkedInCurrent Employee / Internal Job Job BoardOther
or
Email this job to a friend!
Your Name:
Your friend''s email address:Estimated Salary: $20 to $28 per hour based on qualifications.
Granite State Management & Resources
id=tms_job_130>Documentation Writing Specialist
Share this job on Twitter!
Job Code :130
Division :Borrower & Loan Services
Location :Concord NH US
# of Openings :1
%25%20of Travel Required :None
Job Type :Full Time
Career Level :Experienced (Non-Manager)
Education :High School or equivalent
Job Description :
- if gte mso 9 > endif ->
DOCUMENTATION WRITING SPECIALIST
COMPANY OVERVIEW
The NHHEAF Network Organizations are comprised of three active 501(c)(3) nonprofit agencies - New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO) which provide outstanding college access programs for New Hampshire students, families and schools. GSM&R, through NHHELCO, was awarded a contract for the servicing of federal student loans owned by the U.S. Department of Education in April 2012. The contract leverages GSM&R''s operating infrastructure and its unwavering commitment to support borrowers toward successful student loan repayment.
JOB FUNCTION
Review, analyze and document business procedures.Maintain documentation in accordance with regulations, requirement changes, business practice updates and audit controls.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Identify, modify, add, or archive documents as a result of regulatory updates, government change requests, business practice changes, etc.
Prepare Procedural Change Memo documentation and update business unit processes and supporting documentation as needed based on updates from various sources.
Maintain audit control references within the business procedures.
Communicate availability of updated documentation materials to department staff.
Develop and maintain scripts to be used by Call Center Representatives.
Monitor, review and coordinate all department resources tools to ensure that all contents are accurate and current.
Coordinate documentation for all new clients as directed.
When appropriate, participate in the review of new loan types and business opportunities to ensure that all documentation is accurate and available.
Maintain a thorough knowledge of products and services related to all loan programs serviced by the company.
REQUISITE SKILLS & ABILITIES:
High school diploma or equivalent required, Associate's degree in Business, English or Communications preferred and 1 to 3 years relevant experience in the areas of documentation management, loan processing, business writing or communications utilizing on-line and web-based tools.
- if gte mso 9 >800x600 endif ->
oAbility to apply learned business skills such as business English and general office procedures.
o Ability to apply visual, comprehension, strong interpersonal, effective listening, problem solving, prioritizing, organizational, analytical, multi-tasking and customer/employee relations skills in the performance of all essential job functions.
o Ability to pay close attention to detail and follow verbal and written instructions.
o Ability to communicate effectively, both verbally and in writing, with or without the use of interpretive devices.
o Ability to use general office equipment such as computer, phone, fax, copier, calculator, etc., with or without reasonable accommodation.
o Ability to sit or stand for long periods of time in order to perform essential job functions.
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONEMicrosoftInternetExplorer4 endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
BENEFITS
Harvard Pilgrim Health Care -Medical (80%25%20company paid), Delta Dental (100%25%20company paid), Delta Vision (80%25%20company paid), Life/LTD/AD&D (100%25%20company paid), Fidelity 403(b) (100%25%20company match up to 3%25%20and Non-elective Discretionary Employer contribution after 2 years), Tuition Reimbursement, 11 paid Holidays/Floating holidays, Earned Time Off (ETO)
EQUAL OPPORTUNITY EMPLOYER
Granite State Management & Resources (GSM&R) is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Employment Opportunity is The Law Poster - Click
GSM&R participates in E-Verify
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONE endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
To submit your resume for this job, select how you heard about the job and then click the Submit Your Resume button below.
How did you hear about this job? -Company Job ExchangeNew Hampshire Employment SecurityEmployee ReferralFriend/Word of MouthCustomerFacebookTwitterLinkedInCurrent Employee / Internal Job Job BoardOther
or
Email this job to a friend!
Your Name:
Your friend''s email address:Estimated Salary: $20 to $28 per hour based on qualifications.
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