Payment Analyst
Company Name:
Granite State Management & Resources
id=tms_job_138>Payment Analyst
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Job Code :138
Division :Borrower & Loan Services
Location :Concord NH US
# of Openings :2
%25%20of Travel Required :None
Job Type :Full Time
Career Level :Experienced (Non-Manager)
Education :High School or equivalent
Job Description :
COMPANY OVERVIEW
The NHHEAF Network Organizations are comprised of three active 501(c)(3) nonprofit agencies - New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO) - which provide outstanding college access programs for New Hampshire students, families and schools. GSM&R, through NHHELCO, was awarded a contract for the servicing of federal student loans owned by the U.S. Department of Education in April 2012. The contract leverages GSM&R''s operating infrastructure and its unwavering commitment to support borrowers toward successful student loan repayment.
ESSENTIAL FUNCTIONS/
Responsibilities:
o Review, research and resolve changes to borrower accounts and/or issues escalated from Student Loan Specialists. These changes include, but are not limited to: respond to customer service research requests, processing of unapplied payments, reapplying payments, processing borrower refunds, imaging documents, etc. Escalates issues as needed to Payment Analyst Lead.
o Review and process borrower requests for change of repayment schedule, re disclose and verify status to ensure accurate processing and minimum payment requirements are met. Review, verify and approve ACH applications and incentive eligibility. Ensure borrower communication is documented as needed.
o Maintains a current, working knowledge of all NHHEAF Network product and service offerings, including loan products and web applications. Effectively communicate these products and services to customers, if necessary.
o Ensure that borrower history is maintained currently and accurately on the servicing and guaranty systems.
o Attend in house or external training sessions and seminars as required.
o Communicate effectively verbally and in writing with customers related to incomplete form and other related topics.
o Communicate with borrowers to follow up and obtain basic and missing information via telephone or other methods.
REQUISITE SKILLS & ABILITIES:
o High School Diploma or equivalent and 2-3 years experience in customer service, financial data entry and general office administration.
- if gte mso 9 > endif ->
o Incumbents at this level are expected to be well trained and fully productive staff members capable of dealing with all routine situations, problems, or complaints, and able to operate with a minimum of supervision.
o Incumbents at this level are also expected to be trained in the all facets of payment processing transactions.
o General analytical, interpersonal, communication, and problem solving skills. Must be detail oriented.
o Ability to apply acquired business skills and general office procedures, basic math, business English and data entry.
o Ability to communicate effectively, both verbally and in writing, with or without the use of interpretive devices.
o Ability to use general office equipment such as computer, phone, fax, copier, calculator, etc., with or without reasonable accommodation.
o Ability to sit or stand for long periods of time in order to perform essential job functions.
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONE endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
Benefits:
Harvard Pilgrim Health Care -Medical (80%25%20company paid), Delta Dental (100%25%20company paid), Delta Vision (80%25%20company paid), Life/LTD/AD&D (100%25%20company paid), Fidelity 403(b) (100%25%20company match up to 3%25), Pension Plan, Tuition Reimbursement, 11 paid Holidays/Floating holidays, Earned Time Off.
- if gte mso 9 >800x600 endif ->
EQUAL OPPORTUNITY EMPLOYER
Granite State Management & Resources (GSM&R) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Employment Opportunity is The Law Poster - Click
GSM&R participates in E-Verify
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONEMicrosoftInternetExplorer4 endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
To submit your resume for this job, select how you heard about the job and then click the Submit Your Resume button below.
How did you hear about this job? -Company Job ExchangeNew Hampshire Employment SecurityEmployee ReferralFriend/Word of MouthCustomerFacebookTwitterLinkedInCurrent Employee / Internal Job Job BoardOther
or
Email this job to a friend!
Your Name:
Your friend''s email address:Estimated Salary: $20 to $28 per hour based on qualifications.
Granite State Management & Resources
id=tms_job_138>Payment Analyst
Share this job on Twitter!
Job Code :138
Division :Borrower & Loan Services
Location :Concord NH US
# of Openings :2
%25%20of Travel Required :None
Job Type :Full Time
Career Level :Experienced (Non-Manager)
Education :High School or equivalent
Job Description :
COMPANY OVERVIEW
The NHHEAF Network Organizations are comprised of three active 501(c)(3) nonprofit agencies - New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO) - which provide outstanding college access programs for New Hampshire students, families and schools. GSM&R, through NHHELCO, was awarded a contract for the servicing of federal student loans owned by the U.S. Department of Education in April 2012. The contract leverages GSM&R''s operating infrastructure and its unwavering commitment to support borrowers toward successful student loan repayment.
ESSENTIAL FUNCTIONS/
Responsibilities:
o Review, research and resolve changes to borrower accounts and/or issues escalated from Student Loan Specialists. These changes include, but are not limited to: respond to customer service research requests, processing of unapplied payments, reapplying payments, processing borrower refunds, imaging documents, etc. Escalates issues as needed to Payment Analyst Lead.
o Review and process borrower requests for change of repayment schedule, re disclose and verify status to ensure accurate processing and minimum payment requirements are met. Review, verify and approve ACH applications and incentive eligibility. Ensure borrower communication is documented as needed.
o Maintains a current, working knowledge of all NHHEAF Network product and service offerings, including loan products and web applications. Effectively communicate these products and services to customers, if necessary.
o Ensure that borrower history is maintained currently and accurately on the servicing and guaranty systems.
o Attend in house or external training sessions and seminars as required.
o Communicate effectively verbally and in writing with customers related to incomplete form and other related topics.
o Communicate with borrowers to follow up and obtain basic and missing information via telephone or other methods.
REQUISITE SKILLS & ABILITIES:
o High School Diploma or equivalent and 2-3 years experience in customer service, financial data entry and general office administration.
- if gte mso 9 > endif ->
o Incumbents at this level are expected to be well trained and fully productive staff members capable of dealing with all routine situations, problems, or complaints, and able to operate with a minimum of supervision.
o Incumbents at this level are also expected to be trained in the all facets of payment processing transactions.
o General analytical, interpersonal, communication, and problem solving skills. Must be detail oriented.
o Ability to apply acquired business skills and general office procedures, basic math, business English and data entry.
o Ability to communicate effectively, both verbally and in writing, with or without the use of interpretive devices.
o Ability to use general office equipment such as computer, phone, fax, copier, calculator, etc., with or without reasonable accommodation.
o Ability to sit or stand for long periods of time in order to perform essential job functions.
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONE endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
Benefits:
Harvard Pilgrim Health Care -Medical (80%25%20company paid), Delta Dental (100%25%20company paid), Delta Vision (80%25%20company paid), Life/LTD/AD&D (100%25%20company paid), Fidelity 403(b) (100%25%20company match up to 3%25), Pension Plan, Tuition Reimbursement, 11 paid Holidays/Floating holidays, Earned Time Off.
- if gte mso 9 >800x600 endif ->
EQUAL OPPORTUNITY EMPLOYER
Granite State Management & Resources (GSM&R) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Employment Opportunity is The Law Poster - Click
GSM&R participates in E-Verify
- if gte mso 9 >Normal0falsefalsefalseEN-USX-NONEX-NONEMicrosoftInternetExplorer4 endif ->- if gte mso 9 > endif ->- if gte mso 10 > endif ->
To submit your resume for this job, select how you heard about the job and then click the Submit Your Resume button below.
How did you hear about this job? -Company Job ExchangeNew Hampshire Employment SecurityEmployee ReferralFriend/Word of MouthCustomerFacebookTwitterLinkedInCurrent Employee / Internal Job Job BoardOther
or
Email this job to a friend!
Your Name:
Your friend''s email address:Estimated Salary: $20 to $28 per hour based on qualifications.
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